Welcome
At Marple Antiques, we want your shopping experience to be as enjoyable and seamless as possible. Below you’ll find answers to the most common questions our customers ask about authenticity, shipping, payments, and more. If you don’t see your question here, please feel free to contact — we’re always happy to help. And remember, we are just a phone call or email away if you require further information.
Authenticity & Provenance
Q: Are your antiques genuine?
A: Yes. Every item at Marple Antiques is an authentic antique or vintage piece. We carefully research, verify, and describe each item so you know its history, age, and maker where available.
Q: How do you source your antiques?
A: Our pieces are sourced through trusted collectors, estates, and auctions. Each is selected for quality, charm, and collectability.
Condition of Items
Q: Do your antiques have imperfections?
A: Many of our treasures have lived long, rich lives and may show signs of age such as patina, fine scratches, or wear. We take care to describe items accurately, and we provide clear photographs so you can examine the piece closely yourself. As each item is unique, very minor details may occasionally be overlooked — but this is part of the charm and authenticity of owning a genuine antique.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes. We ship across Australia and worldwide. All items are securely packed, tracked, and insured.
Q: How do you pack fragile antiques?
A: Every order is carefully wrapped using protective materials to ensure safe arrival. Fragile items are double-boxed where necessary.
Q: How long will delivery take?
A: Within Australia, parcels usually arrive within 3–7 business days. International orders may take 2–4 weeks depending on customs and carrier.
Q: Can I track my order?
A: Yes. Once your order has shipped, we will send you tracking details so you can follow its journey until it arrives safely.
Lay-By, Payments & Security
Q: Do you offer Lay-By?
A: Yes. We offer lay-by options so you can pay for your chosen piece over time. Please see our Lay-By page for full details.
Q: What payment methods do you accept?
A: We accept all major credit cards (not Diners or American Express) and direct deposit.
Q: Is my payment secure?
A: Yes. All payments are processed through trusted, secure providers. We accept major credit cards and use encrypted checkout systems to keep your details safe.
Gifts & Sending Direct
Q: Do you offer gift wrapping?
A: We do not offer gift wrapping, but we are happy to send your purchase directly to the recipient. On request, we can include a card marking the occasion with your personalised message. Our antiques and vintage treasures make wonderful gifts for birthdays, weddings, anniversaries, or simply to show someone you care.
Q: Do you sell gift certificates?
A: Yes — both digital and physical gift certificates are available. They make wonderful presents for antique and vintage lovers.
Wishlist & Saving Items
Q: Can I save items I love for later?
A: Yes. Use the ♥ button on each product page to add it to your wishlist. You can log in to see your saved items anytime. Please keep in mind that our antiques are one-of-a-kind — once an item is sold, it may never come back again. Adding to your wishlist does not reserve the item, so we recommend purchasing quickly if you truly love it.
Customer Reviews
Q: Do you have customer reviews?
A: Yes. Many of our customers kindly share their feedback on our products and service. Reviews are featured on our home page as well as on individual product pages, so you can see real experiences from other buyers. We truly value this feedback, as it helps others shop with confidence.
Buying & Appraisals
Q: Do you buy antiques or offer appraisals?
A: No. Marple Antiques does not purchase items from the public or provide appraisal services. Our focus is on curating and selling carefully selected antiques and vintage pieces.
Private Showings
Q: Do you offer private showings?
A: Yes. We can arrange private showings for groups of 15 people or more within approximately three hours of Sydney. These events are a unique opportunity for groups who wish to purchase antiques in a more personal setting, with the chance to explore carefully selected pieces, ask questions, and buy on the day. Private showings are ideal for collectors’ clubs, historical societies, or groups looking for a special shopping experience together. If you would like to organise one, please visit our Private Showing page for further information.